FREQUENTLY ASKED QUESTIONS

If you require more help, please feel free to email us at [email protected]

What materials do we use? 

All the materials on each jewellery item differs! Please read the descriptions on each product page to find out the material we use. 

Generally, our materials are alloy with gold or silver plating. Plating means the item is not filled with a precious metal (gold, silver, platinum etc) which makes it more affordable. All are materials are nickel and lead free.

How do I look after my jewellery?

Like all metals, special care is needed to ensure your gorgeous items do not scratch or tarnish. We know that you’ll want to wear your jewellery all the time, but bare in mind contact with the following:

Avoid liquids and chemicals. Stuff like showering, the sea, the pool, and cleaning can all speed up tarnishing. Avoid exercising in your jewellery. Contact with sweat can cause wear and tear to your beautiful items.  Avoid direct contact with products like lotions, hairspray, perfumes, skin care, etc.

Consider investing in a decent scratch-free jewellery polishing cloth to brighten up any dull pieces over time. 

Do you ship internationally? 

No - not at the moment

What is your returns policy?

Please see our returns policy for that

How are the items packaged?

The jewellery is wrapped in tissue paper with a personal thankyou note too and a free sticker. On orders with more than one item, they are packaged in a box with shredded paper, wrapped up. All orders are gift wrapped.

Can I cancel or change my order?

You can only cancel your order within the first 10 minutes of placing the order. If you want to make a change to your order, please email us at [email protected] as soon as possible and we can do this as long as it has not been shipped. We try to ship all orders the same or next working day, so please get in touch with us as soon as possible prior to shipment. 

Any orders that have been shipped cannot be amended.